Return Policy
Fresh flowers can't be returned — but if something isn't right, tell us and we'll make it right, up to and including a redelivery. Vases and hard goods purchased on their own can be returned within 30 days. Vases or other items that are purchased as part of an arrangement are not eligible for return.
Fresh flowers
Because flowers are perishable and every arrangement is made to order, fresh flowers are not returnable. Once an arrangement leaves the studio, it can't be restocked or resold.
That said, we stand behind every arrangement we make. If your flowers arrive damaged, wilted, or otherwise not as they should be, contact us within 48 hours of delivery — a photo helps — and we will work it out with you directly. Depending on the situation, that may mean a replacement arrangement, a redelivery, a credit, or another remedy we agree on together.
Vases included with an arrangement
A vase or other item ordered as part of an arrangement is considered part of that arrangement and is not eligible for return, even after the flowers are gone.
Vases and hard goods purchased on their own
Hard goods purchased directly — vases, vessels, and other non-perishable items that did not come with an arrangement — may be returned within 30 days of purchase, provided they are:
- unused and in their original condition; and
- accompanied by proof of purchase (order number or receipt).
Returns can be brought to the studio at 3124 N Milwaukee Ave during studio hours. Refunds are issued to the original payment method.
How to reach us about an order
The fastest way is a phone call to the studio at 312-448-6290, during studio hours. You can also email info@figgi.com or use the contact form - include your order number. For delivery issues we may request a photo of the arrangement.